A: You can mail you water & sewer bill payment to the Allenton Sanitary District, P.O. Box 293, Allenton, WI 53002. Or you can drop your payment off at the Addison Town Hall, 127 First Street, Allenton, WI.
A: No, flushing plastic items and other non-biodegradable material, such as baby-wipes, hygiene products or condoms down the toilet causes problems in sewer lines. The material will hang up in your homes plumbing or lateral and cause blockages. If the material reaches the treatment plant it will cause problems at the treatment facility such as plugged valves and pumps which increases operating costs.
A: No, dumping grease down your homes drain will cause grease buildup in your drain lines. Some people believe that if you mix hot water with the grease it will not clog your lines. While this practice may not clog the lines in your home, by the time the grease gets to your properties lateral it will have cooled enough to build up in your lateral.
A. The responsibility of repair and maintenance for the properties lateral belongs to the property owner from the connection at their home or business to the sewer main.
A: A sewer lateral is a sewer pipe that connects your home or business to the sewer main.
A: Video/DVD recording equipment is used in the lines to observe potential problems such as root growth, grease buildup, or failing pipe. Flushing and high pressure cleaning (jetting) equipment is used once a year to remove debris from lines.
A: The collected wastewater is treated at the Wastewater Treatment Plant which is located at 750 HWY 33.
A: Sure, just give us a call Monday through Friday, 8am to 4:00pm, at 262.629.5761, to arrange a plant tour.
A. Usually it is not a pressure problem. Try cleaning the debris from the screens in your faucets. If this does not correct the problem, call 262.629.5761 and a staff member will assist you in identifying a possible cause.
A. Yes. Allenton’s water meets or exceeds all State and Federal safe drinking water requirements. Staff samples our drinking water and/or water system daily, monthly, quarterly and annually to ensure the highest possible quality for our customers.
A: Water hammer, cold weather, extreme heat and temperature fluctuation cause changes in the soil around pipes which results in the ground to shift which causes pressure. The freezing and expansion of water contents may have the same overwhelming effect. Age, pipe defects, and sometimes accidents also contribute to a water main break.
A: Staff members walk to every home and business that is connected to the public water supply and takes the reading electronically or manually every quarter.
A: If you just moved to a new location did you contact the Sanitary District? Please call us at 262.629.5761 and if it is outside of business hours please leave a message with your name, phone number and location.
A: The water comes from deep wells that pump the water from aquifers and then is treated before it is distributed to the town or stored in the water tower.
A: Cloudy water is generally caused by dissolved air bubbles in the water. The air bubbles are harmless. They may be caused by pressure changes, temperature changes, or faucet aerators. If you fill a glass with water and the air bubbles clear from the bottom of the glass toward the top of the glass, then the cloudiness is caused by air bubbles.
A: Hydrant flushing, main breaks, fire-fighting or maintenance can stir up minerals in the lines causing the water to become rusty yellow or brown in color. The rusty water will usually clear up within a couple of hours after the line has been repaired or the hydrant has been closed. If the rusty water is in your lines, you will need to run the cold water in your bath tub for several minutes until the water becomes clear. You’ll want to use your bath tub with cold water because it typically isn't softened water and it has no filter in the spout.
*Don't use your dishwasher until you flush your water line.*
A: If your water bill is not delinquent then check with your neighbors to see if they are also without water, if so, then a water break is likely and the Sanitary District should be contacted immediately at 262.629.5761.
A: Typically the oder comes from the magnesium rod that is in your water heater. Try heating the water to over 140 degrees for several hours then drain the water that smells and allow the heater to fill again. To stop the smell from returning, you may need to replace the rod in your water heater. Consult a plumbing professional before making any alterations to the unit.